At Torin Stack, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with our simple return and refund process.

1. Eligibility for Returns

  • You may request a return within 7 days of receiving your order.
  • Returns are accepted only for items that are damaged, defective, or incorrect at the time of delivery.
  • The item must be unused, in its original packaging, and in the same condition that you received it.

2. How to Request a Return

To request a return, please follow these steps:

  • Contact our support team at [email protected] within 7 days of receiving the item.
  • Include your order number, a description of the issue, and clear photos of the item and packaging.
  • Our team will review the request and provide return instructions if eligible.

3. Return Shipping

  • Customers are responsible for safely packing the item for return.
  • Return shipping costs are covered by us only if the item is defective, damaged, or incorrect.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you via email.
  • If approved, your refund will be processed within 5–7 business days.
  • Refunds are issued as cash or bank transfer, depending on your location and original payment method.

5. Exchanges

  • We offer replacements for damaged or incorrect items, subject to stock availability.
  • If a replacement is not available, a full refund will be issued.

6. Non-Returnable Items

  • Items that show signs of use, physical damage not caused during delivery, or are returned after 7 days will not be accepted.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us at:
[email protected]